Privacy Policy

Last updated: July 2026

Welcome

At The Positivity Movement, your privacy matters to us. We are committed to handling your personal information with care, respect, and transparency.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, enrol in our courses, book mentoring, subscribe to our emails, or interact with our community.

By using our website or services, you agree to this Privacy Policy.

Who We Are

The Positivity Movement is a Neurodiversity Movement providing lived experience education, mentoring, digital resources, online courses, and community support for neurodivergent individuals, parents, families, carers, educators, and professionals.

What Information We Collect

Depending on how you interact with us, we may collect information including:

Your name
Email address
Phone number (if provided)
Billing information
Purchase history
Course enrolment information
Mentoring booking information
Information you choose to share through contact forms, emails, mentoring enquiries, surveys, or questionnaires
Technical information such as your IP address, browser type, device information, cookies, and website usage analytics

You are under no obligation to provide personal information. However, without certain information we may be unable to provide some of our products or services.

How We Use Your Information

We may use your information to:

Deliver products, courses, and digital resources
Manage mentoring bookings
Process payments
Respond to enquiries
Send newsletters and educational content where you have subscribed
Improve our website, products, and services
Maintain customer records
Meet our legal obligations

We will only use your information for purposes related to operating The Positivity Movement and providing the services you have requested.

We only collect personal information that is reasonably necessary to provide our products and services, communicate with you, meet our legal obligations, or improve our website and customer experience.

Email Marketing

If you subscribe to our mailing list, we may send you newsletters, educational content, updates, promotions, and information about our products or services.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Payments

Payments are securely processed through trusted third-party payment providers.

The Positivity Movement does not store your full credit or debit card details.

Third-Party Services

To operate our business, we use trusted third-party service providers to help deliver our products and services. These may include:

WordPress (website platform)
MailerLite (email marketing)
Stripe (payment processing)
Vimeo (course video hosting)
LatePoint (appointment bookings)
Website hosting providers
Website analytics services
Security and website plugin providers

These providers and Businesses may collect, process, or store personal information on our behalf in accordance with their own privacy policies. We may also send links for Businesses that we refer, please always do your own due diligence when exploring other websites.

Overseas Disclosure

Some of the third-party service providers we use may store or process personal information outside Australia. This may include countries where their servers or support teams are located.

We take reasonable steps to work only with reputable providers that have appropriate privacy and security practices in place. Information handled by these providers will be governed by their own privacy policies and applicable laws.

Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and help us improve our services.

We may also use analytics technologies provided by trusted third parties to better understand website performance and visitor behaviour.

You can choose to disable cookies through your browser settings; however, some website features may not function correctly.

Protecting Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we take appropriate security measures, no online transmission or storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our products and services, comply with legal obligations, resolve disputes, and maintain appropriate business records.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

Please contact us using the details below if you wish to make a request.

Anonymous or Pseudonymous Interactions

Where practical and lawful, you may choose to interact with us anonymously or using a pseudonym. However, this may limit our ability to provide certain products or services.

Data Breaches

If we become aware of an eligible data breach affecting your personal information, we will respond appropriately and, where required under Australian law, notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

Sensitive Information

Some individuals may voluntarily share information relating to their neurodivergence, disability, wellbeing, personal circumstances, or family when making enquiries, participating in mentoring, or accessing our services.

We only collect this information where you choose to provide it and only where it is reasonably necessary to deliver the services or support you have requested.

Information About Children

Our services are primarily intended for adults, including parents, carers, educators, professionals, and neurodivergent individuals.

Any information relating to children is provided voluntarily by a parent or legal guardian when accessing our services or resources. We do not knowingly collect personal information directly from children without appropriate parental involvement.

External Websites

Our website may contain links to third-party websites or services.

The Positivity Movement is not responsible for the privacy practices or content of external websites.

We encourage you to read their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal obligations.

The updated version will be published on this page with the revised date.

Privacy Complaints

If you believe we have breached your privacy or have concerns about how your personal information has been handled, please contact us using the details below.

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:

The Positivity Movement

Email: support@thepositivitymovement.com.au

Thank you for trusting The Positivity Movement.